Monthly Archives: December 2009

Christmas Greetings Everyone





Notice of Site Visits

Please be advised that site visits have concluded for the year and will resume on Monday January 4th, 2010.  We apologize for any inconvenience and wish you and your loved ones a safe and Merry Christmas.


Rating 4.00 out of 5

Six steps to future-proof your telephone system


Seasons Greetings Everyone! In our last issue, we introduced you to VoIP technology, the history and protocol today. This month, we are going to take you through how you can Future Proof your telephone systems. For your quick tip this month, changing your New Mail Notification Sound.  Also, don’t forget to check our upcoming section for a preview of whats in store in our next edition.



Please be advised that site visits will be concluded on December 18, 2009 and will resume on January 4, 2010. Support will be conducted remotely, and will be available 24/7.


Six steps to future-proof your telephone system

The following article was written by a colleague of one of our partners – Ms. Tristan Degenhardt. We would like to share her thoughts with you as this information can prove to be invaluable to you and your business. Please read on:

In the corporate telephony world, there are choices you can make today that include features and functionality that most companies won’t see or use for years. These same systems are versatile enough to address new technologies that have yet to be developed.

This checklist of 6 ways to future-proof your organization’s phone system investment should help you make a smart decision for your organization today and as it grows.

1. Stay away from VoIP lipstick on a legacy PBX pig

Hardware-based Phone System vendors are losing market share and sales are slumping like never before. Software-based phone solutions are also feeling the pressures of the economy but fared far better than hardware-based solutions over the past quarter.

This trend will likely continue, so hardware-based PBX vendors believe the best way to compete is to start bolting on VoIP capability to their products. What this really does is extend the life of these products for a little while, but they don’t stand a chance against VoIP solutions built from the ground up. Get ahead of the game with a native VoIP system.

2. Consider open source

More and more organizations are running mission-critical parts of their business on open source. What was once thought to be the focus of a small group of uber-geeks has emerged as a viable enterprise option. The open source community boasts many developers, creating the next big breakthroughs. While large organizations may topple (read: Nortel), Open source can live on beyond the corporation. It also delivers cost-savings and avoids vendor lock-in.

3. Alleviate management headaches

Proprietary systems require fancy training and certification. As your organization grows, staff turns over or the company consolidates, you don’t want to be stuck in the constant cycle of costly and time-consuming retraining/certification or having to outsource with a pricey, certification brandishing consultant. Pick a system that offers a simple Web interface, similar to other hardware around the office such as routers, firewalls and other systems in your business.

4. Prepare for success

No one goes into business to fail, but many are not prepared for success. Scalability of your phone system is a critical consideration when making a purchase. You want to select a phone system that doesn’t penalize you for your success; this means one that doesn’t charge you and arm and a leg to add users, or is unable to expand to be as large as you require.

5. Don’t be the only one on the block without the cool technology

Analysts agree that companies are moving towards unified communications, where a single solution can provide access to things like conferencing, faxing, chat, etc. Advanced phone systems can even provide a Google map of the caller’s location, video calling, listen-in functionality (great for training and customer service quality assurance), and integration with your customer relationship management (CRM) and ERP systems, etc. Don’t be left out in the cold as new and powerful tools that can help your employees work more efficiently or communicate more effectively come online. Make sure the system you purchase can seamlessly integrate each of these technologies as well as those not even yet developed by using a widely used integration hooks, like XML.

6. It’s time to get out of here

Mobility is not only a hot buzz word in organizations throughout the world, it’s a reality that companies must face in order to remain competitive. In addition, as a company grows, it’s likely that they will want to open offices in geographically dispersed locations. Whether an employee moves across town or across the country, your organization opens an office in Binghamton or Bangladesh, or your suppliers or tech support are located in China, choose a phone system that doesn’t care where you are. Flexibility is key.

 December Quick Tip – Change the New Mail Notification Sound for Outlook

It’s nice to be informed about new incoming mail acoustically, but the standard sound in Outlook gets boring quickly. Fortunately, you can change the sound Outlook plays.  To change the new mail notification sound for Outlook:

1. Open the Windows Control Panel

2a. In Windows Vista:

        Type “sound” in the Search box.

        Click Change system sounds.


2b. In Windows 98-XP:

       Open Sound

       Select the New Mail Notification sound.

       Specify the file of your choice for it.

       Click OK.

Now you can your new mail message can possibly sound like this… “New mail for you, oh my most intelligent and beautiful person!” :)

Rating 3.00 out of 5